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Exam : Microsoft 70-623
Title : Pro: Microsoft Desktop Support Consument
1. You are a consumer support technician. A customer wants to upgrade a computer to run Windows Vista.
You need to recommend a Windows Vista edition that supports:
Which Windows Vista editions should you recommend?
A. Windows Vista Business and Windows Vista Home Premium.
B. Windows Vista Home Basic and Windows Vista Home Premium.
C. Windows Vista Business and Windows Vista Ultimate.
D. Windows Vista Home Premium and Windows Vista Ultimate.
Answer: D
2. You are a consumer support technician. You must install Windows Vista on a customers computer.
During installation, the Windows Vista installation wizard fails to detect any hard disks on the computer.
You need to ensure that Windows Vista detects the hard disks on the computer during installation.
What should you do?
A. Reorder the boot sequence in the BIOS to start from the internal hard disk drive.
B. Restart the computer using the Windows Vista DVD and select the Repair your computer option.
C. During the installation process, select the Load driver option.
D. During the installation process, select the Drive options (advanced) option.
Answer: C
3. You are a consumer support technician.
A user wants to install Windows Vista on a new portable computer that is secured by using the Bit Locker technology. The user also wants to implement native, multi-factor authentication on the computer.
You need to install Windows Vista and configure the indicated security.
What two actions should you choose? (Each correct answer presents part of the solution. Choose two)
A. Configure BitLocker to use a USB Flash Drive to store the Startup key.
B. Configure BitLocker to use a USB Flash Drive to store the Recovery password.
C. Create two partitions and enable the first partition with BitLocker. Then, install Windows Vista on the second partition.
D. Create two partitions and install Windows Vista on the second partition. Then, enable BitLocker on the second partition.
Answer: A AND D
4. You are a consumer support technician. A user has a computer that runs the 32-bit version of Microsoft Windows XP Professional. The computer hardware supports 64-bit operating systems.
The user wants to run a 64-bit application.
You need to configure the computer to run the 64-bit application without losing the user data on the computer.
Which two tasks should you perform? (Each correct answer presents part of the solution. Choose two.)
A. Run the Windows Easy Transfer tool.
B. Perform a clean installation of the Windows Vista 64-bit edition.
C. Download and install the Application Compatibility Toolkit (ACT) 5.0.
D. Download and install all the latest updates from the Windows Update site.
Answer: A AND B
5. You are a consumer support technician.
A customer has a Windows Vista computer that contains the following components:
You need to recommend additional hardware that enables the customer to watch live broadcast television on the computer.
What should you recommend?
A. TV tuner card.
B. Additional 80-GB hard disk.
C. Additional 1-GB system memory.
D. A monitor that supports a resolution of 1920 by 1080 pixels.
Answer: A
6. You are a consumer support technician. A customer wants to upgrade an existing Microsoft Windows XP Service Pack 2 computer to Windows Vista.
You need to ensure that the computers hardware and software are compatible with Windows Vista.
What should you do?
A. From the Windows Vista DVD, run setup /U.
B. Download and install the Windows Vista Upgrade Advisor.
C. From the Windows XP CD-ROM, run setup /checkupgradeonly.
D. Boot the Windows XP computer using a Microsoft Windows Preinstallation Environment (WinPE) CD-ROM and run Chkdsk.
Answer: B
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